Emergency Care

If you experience trauma to your mouth or feel emergency care is necessary, call us right away!

Weekdays after normal business hours:

Contact the most convenient location for you and you will be directed to our emergency number.

Eden Prairie | ShakopeeChaskaNew Prague

Fridays at noon-Sunday: (612) 840-5413

What to do for temporary solutions

You might be surprised to learn that you may be able to temporarily solve many problems yourself. After alleviating your discomfort, it is very important that you still call our office to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions in your treatment plan.


Managing general soreness from braces

It is normal to experience general soreness in your mouth after getting your braces on and your teeth may be tender to biting for three to five days. 

  • Stick to a soft food diet until your teeth do not hurt to chew. 
  • Irritated gums and other sore spots can be relieved by rinsing your mouth with a warm salt-water mouthwash. (Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously.)
  • The lips, cheeks, and tongue may become irritated for one to two weeks as they learn a new posture and become accustomed to the surface of the braces. Our team will show you how to apply wax on your braces to lessen this. 

What if something comes loose?


Loose appliance: If your appliance is poking you, place wax on the offending part and bring into our offices.


Loose bracket: If your bracket or band is still attached to the wire, you should leave it in place and put wax on it if needed for comfort. 

Loose wire: Using a pair of tweezers or needle-nosed pliers, try to put your wire back into place. It is okay to use a piece of floss to tie the wire into place: tie the floss around the bracket in place of the missing colored o-ring.

If you cannot put the wire into a comfortable position, and covering the end with wax doesn't help, as a last resort use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened. If the end of the wire is still sharp place wax on it.

Poking wire: Using a pencil eraser, push the poking wire down or place wax on it so that it is no longer poking.


Loose Permanent retainers: Call one of our offices right away before the teeth shift and wear removable retainers if possible until we can see you.